Now MyIDEXX helps you do more

Follow this link to register for a MyIDEXX account. If you are unsure of how to create your own account, please contact your business administrator or IDEXX Customer Support for assistance.

1. On the left side of the screen, under Dashboard/Personal, click Add/Remove business.

2. Click Add a business.

3. Enter your business information and click Continue. If after a few attempts you cannot find your business, click Contact us at the bottom of the screen to request support from our Customer Support team. (If you do not know your business' IDEXX account number, please contact your business administrator or IDEXX Customer Support for assistance.)

4. Select your job title from the available drop-down list and then click Finish to update your MyIDEXX profile.

1. Click Add/Remove a business.

2. Click Remove affiliation next to the business name. Then click Remove to confirm your decision. An "Affiliation removed" banner appears to confirm that the change has been made.

1. When logged in to your MyIDEXX dashboard or by selecting the grid icon (on the upper-right corner of the screen) and then click MyIDEXX.

2. On the left side of the screen, under Dashboard>Personal, click Add/Remove business.

3. Click Make me an administrator.

4. Enter the exact amount of one of your business' last three payments to IDEXX and click Finish to confirm your administrator access.

Note: If you do not know the exact amount of one of your business' last three payments to IDEXX, please contact your business administrator or IDEXX Customer Support for assistance.

On the MyIDEXX login screen, enter the email address associated with your MyIDEXX account and select ‘Continue’.

Select ‘Forgot your password’ below the password field.

Input the email address associated with your MyIDEXX account and select ‘Continue’.

You will see a message instructing you to check your email. If you do not receive the password reset email, you can also select ‘resend’.

Navigate to the MyIDEXX password reset email and select ‘Reset password’.

Create and re-enter your new password to update it. Once you’ve selected ‘Create password’, you can sign into MyIDEXX via the typical sign-in process.

As you enter your new password, you will also be able to confirm that it meets MyIDEXX password requirements.

MyIDEXX is your IDEXX online account. Simply sign in once to access IDEXX online services, including IDEXX Online Orders, the IDEXX Learning Center, and most recently, IDEXX Points and other programs. MyIDEXX is a convenient and secure way to order products, manage your training history, track your IDEXX 360 progress, and manage billing statements. Because your account includes your personal profile and your business affiliation, you can readily access your educational history and CE credits and find troubleshooting guides for the IDEXX analyzers your business owns.

Once you sign in, you’ll see the MyIDEXX dashboard. From there, you can navigate quickly and easily between IDEXX Online Orders, the IDEXX Learning Center, and other relevant IDEXX programs in which your business participates (e.g., IDEXX Points and IDEXX 360). You can also review monthly billing or annual pricing as well as documents and resources specific to your practice’s instruments.

If you’re a business administrator for your practice, you can access IDEXX Points and track other programs in which your practice participates, right from the MyIDEXX dashboard. This saves time and improves the security and convenience of your online experience. Note: If you believe you need access, please contact your business administrator or IDEXX  for assistance.

Beginning in late October 2024, users will be able to sign into VetConnect PLUS via single sign-on with their MyIDEXX sign-in credentials. Keep an eye on your VetConnect PLUS sign-in to use the single sign-on option once it’s added.

Assigning a business administrator is another way to increase security for your business and access secure business information from IDEXX. Administrators can view information like billing, pricing, IDEXX 360, IDEXX Points, and other programs in which your business participates. Administrators can select which staff have access to IDEXX Online Orders, monthly billing, and annual pricing. Administrators will also receive notifications any time the settings for staff access are changed. This ensures that access to ordering and billing information remains secure and is limited to only those who need to it.

If you need administrator access for your business, please contact your current business administrator or contact us . You can also make yourself an administrator by selecting Add/Remove business under Personal/My profile on your MyIDEXX dashboard and following the steps to verify.

Everyone in your practice/business is busy, and chances are you all have unique needs. Personal profiles help your business administrator securely manage access to IDEXX services for all staff members. This ensures that ordering and billing information is limited to those that need it; and everyone has access to their own continuing education credits.

You can find your account number on any statement or invoice from IDEXX. Here is an example of where the account number is located on paperwork. Your account number is also displayed next to the name of your veterinary practice/business on the MyIDEXX dashboard.

Your business relationship helps us provide you with secure access to relevant IDEXX services, including programs your account may participate in, contact information for your IDEXX account representative, and documents related to analyzers your business owns.

Using your email address is a secure way to manage your sign-in credentials. Only you have access to your email account and preferences, so if you ever forget your sign-in credentials, it’s easy to fix. Simply select I forgot my passphrase on the sign-in screen and enter your email address. Then follow the process by clicking the link in your email and creating a new passphrase.

Depending on the email preferences you’ve set up, you may receive emails related to your IDEXX online orders, courses available at the IDEXX Learning Center, or news about new IDEXX products and promotions. Every email you receive gives you the option to update your email preferences or to unsubscribe. See our privacy policy for more information.

A passphrase is like a password, but it's more secure. Your passphrase can be anything you want it to be as long as it has at least 12 characters, including spaces. Create a passphrase that's personal to you and easy for you to remember. It could be a simple phrase like this: My Dog Has White Paws.